The solution: Automation
IDP technology leverages AI, machine learning, and NLP to automate workflows, enhance efficiency, reduce errors, and ensure compliance, driving digital transformation in healthcare payer and P&C insurance sectors.
87% Faster processing speed
Digitizing manual operations significantly reduces the accounts receivable cycle time.
79% Improved Team Efficiency
Minimizing repetitive tasks allows teams to focus on high-value activities and improve collaboration.
74% Reduced operational costs
Automation cuts labor costs and avoids expenses caused by processing errors.
72% Better customer experience
Accurate reconciliations and transparent communication build trust and strengthen partnerships.
Core Applications and Benefits of IDP
Streamlining Claims Management
Claims management is a core business process in insurance, involving substantial document handling and information exchange. IDP can automatically identify, classify, and extract both structured and unstructured data from various document formats, such as scanned documents, PDFs, images, and more.
Compliance and Audit Support
In both property and casualty insurance and healthcare payer sectors, stringent regulatory requirements are an essential part of operations. IDP systems can automatically record every step of document processing, including modifications and approvals, generating comprehensive audit trails. This not only ensures process transparency but also provides regulatory bodies with accessible compliance evidence at any time.
Enhancing Customer Experience
The application of IDP technology not only improves internal process efficiency but also significantly enhances the customer experience. IDP automatically extracts key information from documents and processes it in the background, allowing customers to receive claims results more quickly.
For Healthcare Payers and Property and Casualty Insurance
IDP improves workflow efficiency, reduces risks, and boosts customer satisfaction in claims processing, prior authorization, and compliance management.
Support for 192 Languages
Efficiently handles multilingual financial documents, from invoices to purchase contracts, enabling seamless operations for businesses targeting global or regional markets.
Optimized for Asia-Pacific
Fine-tuned for key Asia-Pacific languages, including Simplified and Traditional Chinese, Japanese, Korean, Vietnamese, and Thai, delivering exceptional accuracy to support regional business activities effectively.
Comprehensive Format
Supports a wide range of document formats, including scanned images, PDFs, Excel files, and multi-page TIFFs. No additional conversion or preprocessing is required, ensuring efficient extraction of critical data.
Vertical Knowledge
Provides built-in support for region-specific data rules, including hospital names, attending physician details, patient last names, and other relevant information, ensuring compliance with local healthcare requirements.